At Lanka Bell we offer world class offshore call centre solutions and BPO Services that promote our customers success by providing innovative value added applications and services that increases customer productivity, enhances the quality of their client communications and delivers the highest level of support and expertise achievable.
We are dedicated team of professionals who deliver the highest level of customer satisfaction to our clients by offering superior Inbound Call Centre Services, Outbound Call Centre Services and BPO Services. We are committed to quality performance in all our endeavors. Our professional experience has taught us that our success is a direct result of focusing our organization on the attainment of your goals.
As a company we work diligently to support your marketing needs. As our client, you are our number one priority. Our sole purpose is to support you in your commitment you have towards your end customer.
You will gain a significant competitive advantage because all our employees are dedicated to achieve your goals with an ongoing commitment to quality, and our thorough approach creates the optimum conditions for success.
Inbound and Outbound – Contact Centre
Call centre outsourcing has become a vital decision widely accepted by successful companies worldwide. Global organizations have already realized that the cost factor is just one of the benefits achieved by Inbound call centre outsourcing. Offshore call centres are staffed by professional inbound call centre customer care representatives, outbound telemarketing professionals and management with superior expertise in the outsourced process. This allows organizations not only to cut down on costs of hiring, training and infrastructure but the value added benefits of achieving scalability, process improvements and enhanced operational efficiencies.
Offered Call Centre Services:
- Tele Sales
- Customer Satisfaction surveys
- Reminder Calling
- Promotional calling
- Loyalty Calling
- Walk – In Customers Vs Customer Satisfaction
The world of global Back Office Operations is growing in terms of the number of players, beneficiaries, services, speed, space, and connectivity. In a situation where business groups and organizations have to concentrate more on their core activities, they prefer to outsource their Back Office Operations to offshore BPO firms.
If you are looking for outsourcing your Back Office Operations to an ideal service provider in Sri Lanka, you have reached the right place. Lanka Bell can act as your offshore back office in Sri Lanka for providing a wide variety of your mission-critical information processing services
- Word Processing
- Online Data Entry
- Data Conversion
- Proof Reading-Copy Editing
- Claims Processing
- E-mail Processing
- Offline Data Entry
- Information Processing
- Forms Processing
- Document Processing
- Electronic Document Management
Customer complaints can lead to a poor business reputation if they are not handled properly. Equally, organizations can gain valuable insight and determine the root causes of problems if they have an effective system of recording and analysing complaints in place.
With Lanka Bell’s complaint-handling process, the customer will benefit from responsive treatment of his or her complaint. The organization will also benefit by identifying both the problem area and opportunities for improvement and savings. Below are the complain management techniques we follow.
Training & Development
- Customer complaints investigation
- Proactive service recovery techniques
- Confirmation on problem resolutions.
In organizational development, the related field of training and development (T & D) deals with the design and delivery of learning to improve performance, skills, or knowledge within organizations.
Lanka Bell as one of the leading provider of training and development services for the local and global audiences, follow the below mentioned area’s when it comes to T & D.
Why use Lanka Bell for outsourcing?
- Identify training needs and facilitate necessary training
- Customize skill based training programs
- Role plays and presentations
- Evaluation questionnaire to identify knowledge levels
By outsourcing to Lanka Bell, companies will gain higher competitiveness and strategic advantages through;
- Years of experience and domain expertise
- Teams follow processes on all tracks
- Increased flexibility on the operational level
- Professional quality due to high skills
- Ability to scale
- Long term resources
- React quickly to market and competitive pressures
- 24x7/365 uninterrupted support service which caters to all customer inquiries and problem
- Savings on labor costs.
- Savings through operational efficiencies
- State-of-the-art technology.
- Thorough study of process before implementation.
- Multi-channel approach.
- Ability to handle high volumes